Shipping policy

SHIPPING AREA / ADDRESSES

We currently ship only to physical street addresses within the 50 United States.

We do NOT ship to:
• PO Boxes, APO, DPO, FPO addresses
• USPS / FedEx / public mailboxes
• International addresses, including U.S. territories
• International freight forwarders, shipping or courier centers (e.g. “NewYorkMailBox.com”)

Shipping Carriers: UPS and USPS

We reserve the right to cancel any order shipping to a prohibited address.

SHIPPING COST & DELIVERY TIMES

Business days: Monday–Friday, Pacific Time (excluding U.S. federal holidays)

Orders placed by 12:00 PM PST typically begin processing same day.
Orders placed after 12:00 PM PST begin processing the next business day.
Processing time: usually 1–2 business days, but may extend during holidays or high-volume periods.

→ Processing time does not include transit/shipping time.

If you need to change a shipping address after the order has been shipped, a $15 service fee applies (if the carrier accepts the change request).

To avoid delays, please ensure your address is accurate and complete (including apartment/suite/room numbers).

Sales Tax
Sales tax will be applied as required by applicable state and local laws.

■ SHIPPING FEES (50 STATES)

Order Value	Rate	Method
$35 or less	$4.95 Flat Rate	USPS/UPS
$35 or more	FREE	USPS/UPS

NOTE: Free/flat-rate shipping applies only to domestic ground shipments under 30 lbs.

Additional important notices:
• Orders over $100 may require a signature at delivery
• Delivery estimates are provided by carriers and are not guaranteed
• Tracking should be monitored for the most accurate ETA

■ HAWAII & ALASKA

Orders may take longer to arrive.
Shipped via USPS only.
Expedited shipping is not available.

BILLING TIME

Your payment method will be charged at the time the order ships.

TRACKING

You will receive:
1️⃣ Order Confirmation
2️⃣ Processing Notification
3️⃣ Shipping Confirmation with tracking number

You may track your package via the Order Status link provided.

UNSUCCESSFUL DELIVERY / LOST OR STOLEN PACKAGES

DUP USA is responsible for your order until the package is confirmed as accepted by the carrier.

After the package has been accepted by the carrier, risk of loss transfers to the customer.

It is the customer's responsibility to ensure:
• A correct and deliverable shipping address
• Secure delivery arrangements

If a shipment is returned to us due to an undeliverable address, refusal, or failure to receive the package:
→ Customer is responsible for all reshipping and return shipping costs
→ Original shipping fee is non-refundable

DUP USA is not liable for theft or damage after delivery is confirmed. Claims must be filed directly with the carrier.