Refund policy

We want you to be satisfied with your purchase. If you receive a product that is defective or if you are not satisfied with your order, please contact DUP USA Customer Service within 7 days of receipt to request a return or exchange.

To begin a request, you must submit a ticket or email to obtain a Return Merchandise Authorization Number (RMA#). Returns without an RMA# will not be accepted. All approved returns must be shipped back within 14 days of RMA issue.

Returns and exchanges cannot be processed after 7 days from the date of delivery.

❌ Returns Not Accepted Under the Following Conditions

DUP USA does not accept returns if:

• The return request is submitted more than 7 days after delivery
• Item(s) are marked as Final Sale, Discount, or Non-returnable
• Products have been opened, used, damaged, altered, or missing original packaging
• No RMA# was issued prior to the return
• (Optional) Products purchased from a third-party seller or marketplace
→ We recommend adding this if you sell via Amazon, etc.

📦 Return Shipping & Restocking Fees

• A 15% restocking fee applies on returns of non-defective, unopened merchandise
• Return shipping costs are the responsibility of the customer
• We will cover shipping only if:
– the item received is damaged/defective, or
– we sent the incorrect item

Shipping fees and handling costs are non-refundable.

🔄 Return & Exchange Procedure

1. Request an RMA#
– Provide order number, product information, reason for return
– Include clear photos showing product condition/issue

2. Customer Service will review your request and confirm if approved or denied

3. If approved, follow the instructions provided and ship the item to:

DUP USA – RMA#________
14888 Los Angeles St.
Irwindale, CA 91706
USA

4. Items must be returned unused, unopened, and in new condition with all original packaging and accessories

Once received and inspected, refunds are processed within 7–10 business days