SHIPPING AREA / ADDRESSES

We currently ship only to physical street addresses within the 50 United States.

We do NOT ship to:
• PO Boxes, APO, DPO, FPO addresses
• USPS / FedEx / public mailboxes
• International addresses, including U.S. territories
• International freight forwarders, shipping or courier centers (e.g. “NewYorkMailBox.com”)

Shipping Carriers: UPS and USPS

We reserve the right to cancel any order shipping to a prohibited address.

SHIPPING COST & DELIVERY TIMES

Business days: Monday–Friday, Pacific Time (excluding U.S. federal holidays)

Orders placed by 12:00 PM PST typically begin processing same day.
Orders placed after 12:00 PM PST begin processing the next business day.
Processing time: usually 1–2 business days, but may extend during holidays or high-volume periods.

→ Processing time does not include transit/shipping time.

If you need to change a shipping address after the order has been shipped, a $15 service fee applies (if the carrier accepts the change request).

To avoid delays, please ensure your address is accurate and complete (including apartment/suite/room numbers).

Sales Tax
Sales tax will be applied as required by applicable state and local laws.

■ SHIPPING FEES (50 STATES)

NOTE: Free/flat-rate shipping applies only to domestic ground shipments under 30 lbs.

Additional important notices:
• Orders over $100 may require a signature at delivery
• Delivery estimates are provided by carriers and are not guaranteed
• Tracking should be monitored for the most accurate ETA

■ HAWAII & ALASKA

Orders may take longer to arrive.
Shipped via USPS only.
Expedited shipping is not available.

BILLING TIME

Your payment method will be charged at the time the order ships.

TRACKING

You will receive:
1️⃣ Order Confirmation
2️⃣ Processing Notification
3️⃣ Shipping Confirmation with tracking number

You may track your package via the Order Status link provided.

UNSUCCESSFUL DELIVERY / LOST OR STOLEN PACKAGES

DUP USA is responsible for your order until the package is confirmed as accepted by the carrier.

After the package has been accepted by the carrier, risk of loss transfers to the customer.

It is the customer's responsibility to ensure:
• A correct and deliverable shipping address
• Secure delivery arrangements

If a shipment is returned to us due to an undeliverable address, refusal, or failure to receive the package:
→ Customer is responsible for all reshipping and return shipping costs
→ Original shipping fee is non-refundable

DUP USA is not liable for theft or damage after delivery is confirmed. Claims must be filed directly with the carrier.

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RETURN POLICY

We want you to be satisfied with your purchase. If you receive a product that is defective or if you are not satisfied with your order, please contact DUP USA Customer Service within 7 days of receipt to request a return or exchange.

To begin a request, you must submit a ticket or email to obtain a Return Merchandise Authorization Number (RMA#). Returns without an RMA# will not be accepted. All approved returns must be shipped back within 14 days of RMA issue.

Returns and exchanges cannot be processed after 7 days from the date of delivery.

❌ Returns Not Accepted Under the Following Conditions

DUP USA does not accept returns if:

• The return request is submitted more than 7 days after delivery
• Item(s) are marked as Final Sale, Discount, or Non-returnable
• Products have been opened, used, damaged, altered, or missing original packaging
• No RMA# was issued prior to the return
• (Optional) Products purchased from a third-party seller or marketplace
→ We recommend adding this if you sell via Amazon, etc.

📦 Return Shipping & Restocking Fees

• A 15% restocking fee applies on returns of non-defective, unopened merchandise
• Return shipping costs are the responsibility of the customer
• We will cover shipping only if:
– the item received is damaged/defective, or
– we sent the incorrect item

Shipping fees and handling costs are non-refundable.

🔄 Return & Exchange Procedure

1. Request an RMA#
– Provide order number, product information, reason for return
– Include clear photos showing product condition/issue

2. Customer Service will review your request and confirm if approved or denied

3. If approved, follow the instructions provided and ship the item to:

DUP USA – RMA#________
14888 Los Angeles St.
Irwindale, CA 91706
USA

4. Items must be returned unused, unopened, and in new condition with all original packaging and accessories

Once received and inspected, refunds are processed within 7–10 business days